Managing Payment Inquiries in Moovs: Fraud Flags and Payment Status Verification
Managing payment-related tasks in Moovs, such as verifying if a payment was flagged for fraud or confirming whether a reservation's payment was successful, can be accomplished through a few straightforward steps. This guide will walk you through these processes to ensure accurate and timely handling of payments in Moovs.
How to Verify If a Payment Was Flagged or Blocked for Fraud
If you suspect that a reservation’s card payment has been flagged or blocked for potential fraud, follow these steps to inspect the payment details within Moovs:
Open the reservation in question.
Click
Morein the toolbar.Select
View Paymentsfrom the dropdown menu.Click the three dots (
⋯) next to the payment you want to examine.Select
View Detailsto open the payment details panel.
The payment details panel will reveal whether the processor has flagged the payment, providing reasons such as "high fraud risk" or other warnings. Always review these flags promptly to determine next steps or contact support if further action is needed.
How to Confirm Whether a Payment Has Been Made
To confirm that a reservation’s payment has been successfully processed, follow these steps:
Navigate to the relevant reservation.
Click
Morein the toolbar.Select
View Paymentsfrom the dropdown menu.
This screen will display the payment status, which allows you to verify whether the payment has been made or identify any pending issues.
Additional Tips & Troubleshooting
Immediate Verification: Always check the
Paymentssection immediately after a transaction to ensure there are no delays or flags.Fraud Flags: If you encounter a fraud-related block, consult the payment processor’s documentation or contact their support for details on resolving the issue.
Proactive Alerts: Use Moovs’ notification settings to stay informed about payment statuses and system alerts in real-time.
By following these workflows and tips, you can effectively manage payment inquiries in Moovs, ensuring that your reservations are processed smoothly and securely.