Our Payment Processor has provided Status Badges to let you know about your current account status. We highly recommend checking your Settings>General>Payments>Moovs Payments from time to time to avoid inconveniences regarding your account status.

Restricted

Restricted means the account has payouts or payments disabled. Additional information usually needs to be collected to enable these accounts. Hovering over the status badge displays:

Which capability is disabled (payouts or payments).

To find what information is required to enable the account, navigate to the Actions required tab on the connected account details page.

Restricted soon

Restricted soon means the account has a due date for providing additional information.

To find what information is required to enable the account, navigate to the Actions required tab on the connected account details page.

Pending

Pending means the account is being reviewed or verified by Our Payment Processor. This occurs when:

Our Payment Processor is verifying the information that was provided, such as an ID document upload.

Our Payment Processor is performing a watchlist check against a list of prohibited individuals and businesses.

Our Payment Processor is reviewing the account for suspected fraudulent activity.

Payouts can be enabled or disabled for accounts with a pending status and requires no action on your part. Our Payment Processor automatically updates the account’s status when the review finishes.

Enabled

Enabled means the account is in good standing, though additional information might be required if another payment volume threshold is reached. Hovering over the status badge displays:

What information Our Payment Processor might request in the future.

In the account’s requirements hash, the array eventually due contains at least one requirement, but payments and payouts are enabled and current deadline is empty.

Complete

Complete means the account provided all the required information and is in good standing.

In the account’s requirements hash, the array eventually due is empty.

Rejected

Rejected means you (the platform) or Our Payment Processor rejected the connected account. Hovering over the status badge displays:

Whether the account was rejected by you (the platform), or by Our Payment Processor.

You can navigate to the Actions required tab on the connected account details page to see the reason the account was rejected. In general, accounts are rejected by Our Payment Processor if they’re suspected of fraudulent activity.