Moovs Payments is very easy to set up and should not require assistance of the Moovs Support team.
Once logged in to Moovs navigate to Settings, then the Payments tab.
Here you will be first asked to select your business type and click Complete Account Setup.
The Moovs Payments setup will ask questions about the structure of your business, percentage of ownership, address and phone number of the business, website, the EIN and Social Security Numbers of the owners. Completing the questionnaire will take around 10 minutes and then you will be taken back to the Payments tab. Click Add Bank Account and add your routing and account number that you would like payouts to be deposited. More than one account can be added. Moovs processes funds on a two-business-day rolling basis, excluding weekends. The timing of the funds appearing in your account may vary depending on your bank's processing times.
Once your account(s) have been added the Payments screen changes and shows the connected account and that the setup has been completed.
As you process payments summaries of those payouts will be visible on this page displaying the reservation number, booking contact and value of the trip. Payments marked as "paid" in Moovs indicate they have been collected but are not immediately available in your bank account. To check payout dates and details, navigate to Settings > Payments, where the "Payout Date" and associated amounts are displayed.
Many operators new to Moovs like to test Moovs Payments by creating a reservation for themselves for a low value and processing it on their business card. Moovs processes payouts on a two-business-day rolling basis, which excludes weekends. For instance, a payment collected on a Friday will typically be available in your account by the following Tuesday. However, timelines may also be affected by your bank's processing schedule, weekends, or holidays.