Moovs Payments uses the world renowned Stripe processor for transaction processing and fraudulent payment method evaluation. Using hundreds of signals about each payment, and tapping into data across millions of businesses, Moovs Payments, through Stripe, is able to predict whether a payment and a method of payment is likely to be fraudulent. High-risk transactions are blocked by default as part of the fraud prevention mechanism.
Based on the information that is gathered through Stripe, Moovs Payments offers the following risk levels for each transaction.
High risk payments
Moovs Payments reports payments as high risk when we believe they’re likely to be fraudulent. Payments of this risk level are blocked by default. If a high-risk payment is blocked, users can review the transaction to confirm its legitimacy by contacting their card issuer or using alternative payment methods.
Elevated risk payments
Elevated risk payments have an increased chance of being fraudulent. These payments are allowed.
Normal risk payments
Payments with a normal risk evaluation have fewer characteristics that are strongly indicative of fraud than payments with elevated or high risk levels.
It is possible that payments that have normal risk can still turn out to be fraudulent and there are other possible types of fraud that can occur later on in the order process.
Unknown risk payments
In unusual cases, an error may cause risk evaluation to fail. In this case, it is reported as having unknown risk. Customers encountering this issue can retry the transaction or seek assistance from Moovs Support for further investigation.
Risk notices can be found by clicking in to the Reservation, then Edit Trip, then viewing the Money tab to view the payments made on the reservation. When reviewing blocked transactions, check for fraud flags or contact the card issuer for further clarification. The platform also allows you to retry payments using different methods.
Click on the vertical ellipsis (...) and then select View More or more information on that transaction and the risk level that has been given to it.
