The Priceless Booking feature offers a flexible reservation workflow where operators do not need to set a general price for a vehicle upfront, while still allowing customers to book directly instead of going through the quoting process. This feature is ideal for returning customers, operators with client-specific pricing arrangements, special pricing structures not supported in Moovs, and services where pricing is finalized later, providing a smoother booking experience with fewer steps compared to the quotes process.

To enable the feature, go to Operator App > Vehicles > Create/Edit Vehicle > Customer Portal Settings and toggle "Enable reservation requests on Customer Portal" on. Operators can enable priceless booking for all customers or limit it to specific contacts or companies. If specific contacts or companies are chosen, select them from the drop-down lists. Only the selected users will have access to the feature, while others will follow the standard workflow for the vehicle.

To review open reservation requests, go to Reservations and click the Unconfirmed filter. From there, you can accept or decline a reservation request. Only confirmed reservations will be displayed in the Dispatch tab and can have a driver assigned. If you decline a reservation by mistake, you can still confirm it using the Accept button. If at any point you add a price to the reservation request (whether before or after accepting or declining it), that price will be displayed on the Customer Portal. Otherwise, no pricing will be shown.

When an operator accepts or declines a reservation request, the customer will automatically receive an email notification and can see the updated status of the request via their Customer Portal.

When priceless booking is enabled, the vehicle price won’t be displayed in the Customer Portal. Instead, customers will see “Choose Vehicle” and can proceed to submit a reservation request. Once a customer submits a reservation request, all relevant parties will receive an email notification. Reservation requests do not automatically apply charges to the customer’s credit card when the request is submitted or when the operator accepts it. All charges from reservation requests must be manually processed.

Note: Gratuity added from the Customer Portal is not compatible with reservation requests due to the nature of the process and the uncertainty of the price upfront; therefore, it is not displayed as an option on the customer side. Other configurations for portal reservations still apply (e.g., requiring payment information, Curbside vs. Meet and Greet, and Child Seats).

Customers can access and filter their reservations by status from the Customer Portal > Orders.