Your customers' experience is at the forefront of all Moovs features and workflows. You maybe be familiar with how your customers make reservations through your booking tool, but let's review that first.
After adding the essential items of Trip Type, Dates and Times etc, the customer is able to review the vehicles that are available. In this example the customer is being shown vehicles with a price to make a reservation, as well as see vehicles that do not have a price - this is the Request a Quote journey.
This also shows the email confirmation that is sent to the Booking Contact when the reservation has been completed. The Booking Contact is able to click in to the reservation and see their reservation review page.
On the Reservation Review page the Booking Contact can make an assortment of changes by editing the Passenger field, clicking Request a change for date and time changes or they can look at their bill and pay by clicking View Price Summary.
Once a customer is added to your contacts list, by either creating a quote request or reservation with you, an account is created for them which houses their reservation history and saved payment options.
Moovs provides a seamless login experience without the need for traditional usernames or passwords. Customers can access their account by either entering their mobile number or email address via the Booking Tool. Once entered, they will receive a unique verification code sent to their registered mobile number via SMS or email, ensuring a secure and personalized login experience.
Login Instructions
Using a Mobile Number
Open the Moovs app or website.
Enter your mobile number in the login field.
Receive a verification code via SMS.
Enter the verification code to access your account.
Using an Email Address
Open the Moovs app or website.
Enter your email address in the login field.
Check your inbox for a verification code.
Enter the verification code to access your account. This step-by-step guide ensures that customers can securely log in using their preferred method.
The customer look up also happens when a returning customer tries to make a reservation with the Booking Tool prior to logging in. This allows Moovs to utilized already captured customer information and make for a friendly customer experience. By leveraging the passwordless login system, the customer lookup process is further streamlined, ensuring that returning customers can effortlessly use their pre-saved data for reservations.