Addressing Chargeback Disputes for Moovs Bookings
Chargeback disputes can arise when customers contest charges related to their reservations. Moovs provides a structured process and tools to help you gather and use the required evidence effectively. Below is a guide to ensure you can respond confidently to disputed charges:
Retrieving Documentation for Disputes
To support your case in a chargeback dispute with Moovs, it is crucial to have access to the necessary signed agreements and booking information. Here’s how to retrieve these documents:
Open the Reservation: Log in to Moovs and navigate to the specific reservation in question.
Access the PDF Documents: - Click the More button within the reservation screen. - Select View PDFs.
Download Relevant Documents: - Save the signed Terms & Conditions as proof of the customer's acceptance of the booking policies. - Download the Price Summary, which details the booking charges, for additional evidence.
This documentation provides clear evidence of the customer's agreement to the terms and the financial details of the reservation. You can attach these files when disputing the chargeback.
Using Dispatch Logs as Evidence
Another useful form of evidence in resolving booking disputes is the reservation’s dispatch log. The dispatch log can demonstrate that the trip associated with the booking was completed as agreed. If the dispute focuses on whether a trip occurred, this log serves as concrete evidence of the service being rendered. Be sure to include the dispatch log alongside the signed Terms & Conditions and Price Summary when presenting evidence for a dispute.
Summary
Resolving chargeback disputes effectively on Moovs requires gathering comprehensive evidence, including:
Signed Terms & Conditions
Price Summary
Dispatch Logs
By following the steps above, you can ensure you have a robust case to counter chargeback claims and protect your business interests.