Before You Begin
Install the Driver App
Consider your typical driver distribution and response times in your service area
Step 1: Open Auto Dispatch Settings
Navigate to Settings → Auto Dispatch from the main menu.
Step 2: Enable Auto Dispatch
Toggle the Enable Auto Dispatch switch to turn on the feature for your account.
Step 3: Set Your Initial Search Radius
Enter the starting radius (in miles) to search for drivers from the trip's pickup location. This is where Moovs looks first.
A smaller radius finds the closest drivers but may miss available drivers just outside the zone. A larger radius casts a wider net but may ping drivers who are farther away.
Step 4: Configure the Expansion Increment
Set how many miles to add to the search radius each time no drivers accept. For example, if your initial radius is 20 miles and expansion increment is 5 miles, the second search covers 25 miles.
Step 5: Set Maximum Search Radius
Define the outer limit for driver searches. Once this radius is reached, expansion stops. This prevents pinging drivers who are too far away to reasonably accept the trip.
Step 6: Configure Ping Timeout
Set how long (in seconds) to wait for drivers to respond before moving to the next batch or expanding the radius. Shorter timeouts speed up the process but give drivers less time to respond.
Step 7: Set Maximum Expansion Attempts
Define how many times Moovs should expand the search radius before marking the dispatch as failed. After reaching this limit, you'll need to retry Auto Dispatch or manually assign a driver.
Step 8: Configure Drivers Per Batch
Set how many drivers to ping simultaneously in each batch. Higher numbers increase the chance of quick acceptance but mean more drivers receive notifications for the same trip.
Settings Reference
Setting | What It Does | Recommended Starting Point |
Initial Search Radius | First area to search for drivers | 3-5 miles (urban), 10-15 miles (suburban/rural) |
Expansion Increment | Miles added each expansion | 2-5 miles |
Maximum Search Radius | Outer limit of search | 15-25 miles |
Ping Timeout | Seconds to wait for response | 30-60 seconds |
Maximum Expansion Attempts | Times to expand before failing | 3-5 attempts |
Drivers Per Batch | Drivers pinged simultaneously | 3-5 drivers |
Pro Tips
Start with conservative settings and adjust based on actual acceptance rates
In areas with high driver density, use a smaller initial radius and more drivers per batch
For time-sensitive trips, reduce the ping timeout to cycle through drivers faster
Monitor failed dispatches—if you see many failures, consider increasing your maximum radius or expansion attempts
Troubleshooting
Issue: Auto Dispatch fails frequently
Solution: Check that your maximum search radius is large enough for your market. Also verify that drivers have push notifications enabled in the Driver App.
Issue: Drivers too far away are being pinged
Solution: Reduce your initial search radius and expansion increment. Consider lowering the maximum search radius as well.
Issue: Dispatch takes too long to find a driver
Solution: Increase drivers per batch to ping more drivers simultaneously. You can also reduce the ping timeout to cycle through batches faster.