How Can I Resolve Common Login Issues in the Moovs Driver App?
Accessing your Moovs Driver app account is essential for managing rides and tracking activities. However, you may encounter login issues that prevent you from successfully signing into the app. This guide provides troubleshooting steps for resolving common login errors such as Twilio verification issues and errors due to multiple login attempts.
Troubleshooting Common Login Issues
1. Twilio Verification Error
If you encounter a Twilio verification error, this usually indicates that a driver profile hasn’t been created for your account. Follow these steps to create a driver profile:
Log in to the Operator Portal.
Go to the Settings tab.
Open the Drivers section.
Click Create Driver.
After successfully creating a driver profile, try logging into the Moovs Driver app again. This should resolve the verification error.
2. “Too Many Attempts Made” Error
If you see the "Too many attempts made" error and are not receiving the verification PIN or code:
Wait a few minutes to allow the system’s attempt limit to reset.
Retry logging into the app.
Request the verification code again.
This step should resolve the issue and help you gain access to your account.
Recommendations to Avoid Login Issues
Ensure that your driver profile is set up properly in the Operator Portal before attempting to log in.
Avoid multiple consecutive attempts to log in within a short timeframe to prevent the "Too many attempts" error.
If errors persist, contact Moovs’ support team for further assistance.
By following these troubleshooting steps and recommendations, you should be able to resolve most login issues in the Moovs Driver app quickly and reliably.