Moovs automatically sends out emails to your customers when specific actions are taken. This ensures customers are informed throughout their journey with you, from booking to ride completion.
Below, we have provided screenshots of the emails sent to customers and at what stage they would have received that email.
Please note the following:
Moovs emails contain a call to action in the form of a blue button. The button will contain verbiage such as: "View Quote," "View Reservation," "View Price Summary," etc... when clicking this button, customers will be directed to a webpage containing the full details of their quote, reservation, price summary, etc...
Which the exception of Charge, Cancellation, Invoice, and Price Summary Emails. All emails are automatically sent and cannot be turned off.
Currently, Moovs emails are not customizable. However, this feature may be released in a future update.
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Email 1: Automatically sent when a customer submits a quote request through the booking tool.
Email 2: Automatically sent when a customer adds a trip to a quote
Email 3: Automatically sent when a customer makes a reservation through the booking tool.
Email 4: Automatically sent when a quote is sent back to a customer for confirmation.
Email 5: Manually triggered by the operator at the reservation level.
Email -> Price Summary Email -> Send Email
Email 6: Manually triggered by the operator at the reservation level.
Email -> Reservation Email -> Send Email
Email 7: Automatically sent whenever a charge is made to a customer's reservation.
This email can be turned off from the Communications tab in settings.
Email 8: Automatically sent when a reservation is canceled.
This email can be turned off from the Communications tab in settings.
Email 9: Manually triggered by the operator when sending a new invoice.
Email 10: Automatically sent when an outstanding invoice is paid.
Email 11: Automatically sent when a customer submits trip change requests.
Email 12: Automatically sent when a customer updates their additional trip information
Email 13: Automatically sent when a customer pays for a reservation through the payment link
