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Driver Notification: Remind driver to update trip statuses
Driver Notification: Remind driver to update trip statuses

This article explains in more detail how this notification works

Amir Ghorbani avatar
Written by Amir Ghorbani
Updated over a week ago

This driver notification will be sent via text OR push notification. If driver has driver app installed and is logged in, they will receive a push notification. If not, they will receive a text notification.

Remind driver to update status to 'On the Way'

When does this notification get sent?

  • If trip status has not been updated to 'On the way' and trip is 45 minutes away

  • Sent every 10 minutes or until driver updates status

What does this notification say?

Text:

"Are you on the way to pick up your passengers? If so, please update your trip status to 'On the Way'! [trip link]"

Push:

Remind driver to update status to 'On Location'

When does this notification get sent?

  • If trip status has not been updated to 'On Location' and trip is 5 minutes away

  • Sent every 5 minutes or until driver updates status

What does this notification say?

Text:

"Have you arrived to the pick-up location yet? If so, please update your trip status to 'On Location'! [trip link]"

Push:

Remind driver to update status to 'Passengers on Board'

When does this notification get sent?

  • If trip status has not been updated to 'Passengers on Board' and trip is 10 minutes after pick-up time

  • Sent every 5 minutes or until driver updates status

What does this notification say?

Text:

"Are the passengers in the vehicle yet? If so, please update your trip status to 'Passengers on Board' [trip link]"

Push:

Remind driver to update status to 'Done'

When does this notification get sent?

  • If trip status has not been updated to 'Done' and trip is 30 minutes after scheduled drop-off time

  • Sent every 15 minutes or until driver updates status

What does this notification say?

Text:

"Have you arrived to the drop-off location yet? If so, please update your trip status to 'Done'! [trip link]"

Push:

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