You can cancel a reservation by going to Reservation -> View More -> Cancel Trip. Note that canceling a trip does not automatically issue a refund; any applicable refunds must be processed manually.

Cancelling a Trip Does Not Automatically Issue a Refund: When you cancel a trip in Moovs, a refund is not automatically issued. Refunds must be processed manually and separately. Processing Refunds Sends an Automatic Receipt Email: When you process a refund for a canceled trip, Moovs will send an automatic email confirming the transaction to the customer.

Refund-Related Notifications: After processing a refund, Moovs automatically sends an email receipt to the customer to confirm the transaction. Cancellation-Related Notifications: Canceling a trip does not trigger an automatic email unless cancellation notifications are enabled through Settings → Notifications.

NOTE: Moovs will automatically email a customer if the cancellation notification feature is enabled. You can activate or deactivate this feature by navigating to Settings → Notifications. Additionally, when a refund is processed, an automatic email receipt is sent to the customer for confirmation.