You can cancel a reservation by going to Reservation -> View More -> Cancel Trip. Note that canceling a trip does not automatically issue a refund; any applicable refunds must be processed manually. If a reservation includes multiple trips and you or the customer needs to cancel only one specific trip, you can do so by following a few steps:
Open the reservation to view all trips included.
Select the specific trip you want to cancel.
Click on the “More” option available for the trip.
Choose the “Cancel Trip” option to complete the cancellation process.
Cancelling a Trip vs Processing a Refund
Managing Trip Reservations in Moovs
Managing reservations in Moovs includes not only canceling but also modifying trip details to accommodate customers' needs.
Cancelling a Trip Does Not Automatically Issue a Refund: When you cancel a trip in Moovs, a refund is not automatically issued. Refunds must be processed manually and separately. Processing Refunds Sends an Automatic Receipt Email: When you process a refund for a canceled trip, Moovs will send an automatic email confirming the transaction to the customer.
You can also reopen a trip by clicking on “Reopen.”
Email Notification Rules
Refund-Related Notifications: After processing a refund, Moovs automatically sends an email receipt to the customer to confirm the transaction. Cancellation-Related Notifications: Canceling a trip does not trigger an automatic email unless cancellation notifications are enabled through Settings → Notifications.
NOTE: Moovs will automatically email a customer if the cancellation notification feature is enabled. You can activate or deactivate this feature by navigating to Settings → Notifications. Additionally, when a refund is processed, an automatic email receipt is sent to the customer for confirmation.
