You're going to find your self needing to farm-out when your vehicle breaks down, you get double booked, or any other reason that you won't be able to service your customers. With Moovs Affiliates, we've made it very easy to build relationships with affiliates, farm-out and stay on top of your trip experience that will be serviced by another affiliate.
Searching for Moovs Affiliates
Searching through Affiliates Page
You can navigate to the Contacts section and the Affiliate Tab to find all operators who currently exist in your software.
Tip: You can filter by clicking View and unchecking External and GriddNet
Searching through Map View
The Moovs Affiliates Page is organized by alphabet. Interested in searching by location, you can click the Map View and open up a map view and search by location to navigate affiliates.
Pro Tip: The Map View will only show affiliates on Moovs and each red dot represents an affiliates with a profile on the right that details vehicle types, affiliate address, and a navigation to the Moovs Affiliate profile.
Using the Moovs Affiliate Profile
The Moovs Affiliate Profile is available for every Moovs Affiliate. This view will give you all the details you need to build your relationship with an affiliate. You can view all of the affiliates information and even each vehicle that they have listed on Moovs with the Insurance, Pictures, Pricing and more.
Farming out a trip to a Moovs Affiliate
It is important to understand how the Moovs Software operates in the different steps of workflows when farming out to a Moovs Affiliate. The workflows that are enhanced are
Farming out the trip: Select the vehicle to farm-out and have the ability to assign an internal note and farm-out price
Managing the farm-out: Manage the farm-out status, update the price and more.
Assigning a driver
Closing out the trip
Farming out the trip
You will first farm-out the trip to the Moovs Affiliate by navigating to View More in the trip action bar, and click Farm-out Trip.
Select Choose a Vehicle to see all vehicles sorted by closest to pick-up address. You will have the ability to filter by Vehicle Type and Search by vehicle name.
Lastly, assign an internal Affiliate note and Farm-out Price and click Farm-out
Pro Tip: All trips farmed out to Moovs operators need to be accepted or denied. The farmee will receive an email and will need to act appropriately. If this needs an urgent response please contact the affiliate through the contact information available on the Affiliate Profile
The Moovs Dispatch section will now be part of a new section called Farm-out. It is critical that the meaning of this is that the Farm-out modal will be controlling the dispatch. The dispatch section now integrates with the Moovs Farm-out Affiliate and will only allow for vehicles and drivers to be selected from that affiliate.
Sharing Farmed-Out Trips
There are two primary methods to share farmed-out trip details with affiliates:
Sharing a Link
If the affiliate needs quick access to the trip details, you can share a direct link:
Open the trip in your system.
Navigate to the Links section.
Copy the passenger link provided.
Share the link with the affiliate for immediate access to trip details.
Sharing a PDF Document
Alternatively, if a PDF summary of the trip is preferable, you can provide this to the affiliate:
Open the trip in your system.
Go to the More menu.
Select View PDF Options.
Choose the Affiliate PDF.
Share the PDF document with the operator via email or other communication methods.
Monitoring Trip Status Updates
When a trip is farmed out to an affiliate, it’s crucial to keep track of its status. The Moovs platform ensures smooth synchronization of trip updates:
Status changes made by the affiliate’s driver or operator are automatically reflected in the system of the original operator.
As the original trip owner, you can monitor these updates directly in your system for real-time visibility on the trip’s progress.
Best Practices for Affiliate Operations
Communicate Clearly: Ensure affiliates are aware of the sharing methods available to access trip details.
Confirm Reception: Always confirm that the affiliate has received the link or PDF and can access the required information.
Monitor Updates: Regularly check the trip status in your system to stay informed of its progress. By implementing these sharing and monitoring strategies, you can enhance collaboration with affiliates and ensure the smooth execution of farmed-out trips.