Understanding Credit Card Disputes and Their Status Tracking
When it comes to handling credit card disputes on Moovs, it's essential to understand the process and roles involved. Here’s a detailed guide:
Who Handles Credit Card Disputes?
Credit card disputes are managed and resolved by the cardholder’s bank, not Moovs or the payment processor. Once a dispute is initiated, the bank investigates the claim and makes a final ruling. If the bank rules against you, the dispute outcome is final, and the payment associated with the transaction is marked as failed.
Tracking the Status of a Credit Card Dispute
To monitor the progress of a credit card dispute, follow these steps:
Log in to the Operator App: Access your Moovs account through the app.
Navigate to 'Finances': Select the 'Finances' section from the main menu.
Locate the 'Disputes' Section: Here, you will find information about the status of ongoing disputes, including updates from the cardholder’s bank.
Although the dispute is handled solely by the bank, Moovs provides this tracking feature to keep you informed.
Key Takeaways
Credit card disputes are decided by the card-issuing bank, and their decisions are final.
You can monitor disputes through the 'Disputes' section in the Operator App provided by Moovs.
Regular tracking ensures you stay updated while the dispute is handled externally.
For more details or assistance, consult the 'Financial Transactions' support section or contact Moovs customer service.