What is Moovs Communication?
Moovs Communication is a powerful VOIP (Voice over Internet Protocol) system that provides your business with a dedicated phone number for both automated texting and voice calls. This system is designed to streamline your team's communication while maintaining professional standards. Additionally, Moovs Communication supports SMS messaging, enabling further integration and convenience alongside voice calls.
How It Works
Your Dedicated Business Number
Each account receives a unique VOIP number
Use this number for both automated text messaging and voice calls
Present a consistent, professional point of contact for your customers
Inbound Call Handling
When someone calls your Moovs number:
When someone calls a Moovs number, the system simultaneously forwards the call to all registered Members.
Each Member receives the call along with the Moovs number as the caller ID.
This caller ID immediately identifies the call as a business call coming through Moovs.
Members can choose to answer or decline based on their availability, ensuring that at least one member is available to handle the call efficiently.
Call Notifications and Records
After each call, the system automatically:
Sends a detailed call summary to your general email address
Includes the actual caller's phone number
Provides call duration and basic call metrics
Creates a record for future reference
SMS Integration into Moovs Chat
Any SMS messages sent to your Moovs phone number will immediately appear in the Moovs Chat interface. This centralization streamlines communications, allowing team members to respond to messages promptly and maintain a complete communication record.
Benefits of Moovs Call Forwarding
Clear Call Recognition: Team members can easily distinguish between personal and business calls
Team Accessibility: All members receive incoming calls simultaneously
No Missed Opportunities: Multiple team members available to answer increases response rate
Professional Appearance: Consistent business number for all communications
Automatic Documentation: Email summaries keep everyone informed of call activity
SMS Convenience: Centralized SMS routing within Moovs Chat simplifies message management and retains communication records.
Best Practices
Ensure all team members are properly registered as Members
Keep your general email address updated for call summaries
Brief your team on how to identify Moovs calls through the caller ID
Regularly review call summaries to track communication patterns
Save commonly contacted numbers as Contacts in Moovs to improve caller identification and link them efficiently to your records.