What is Moovs Communication?
Moovs Communication is a powerful VOIP (Voice over Internet Protocol) system that provides your business with a dedicated phone number for both automated texting and voice calls. This system is designed to streamline your team's communication while maintaining professional standards.
How It Works
Your Dedicated Business Number
Each account receives a unique VOIP number
Use this number for both automated text messaging and voice calls
Present a consistent, professional point of contact for your customers
Inbound Call Handling
When someone calls your Moovs number:
The system automatically forwards the call to all registered Members
Each Member receives the call with the Moovs number as the caller ID
This special caller ID helps your team instantly recognize it's a business call through Moovs
Members can answer or decline based on their availability
Call Notifications and Records
After each call, the system automatically:
Sends a detailed call summary to your general email address
Includes the actual caller's phone number
Provides call duration and basic call metrics
Creates a record for future reference
Benefits of Moovs Call Forwarding
Clear Call Recognition: Team members can easily distinguish between personal and business calls
Team Accessibility: All members receive incoming calls simultaneously
No Missed Opportunities: Multiple team members available to answer increases response rate
Professional Appearance: Consistent business number for all communications
Automatic Documentation: Email summaries keep everyone informed of call activity
Best Practices
Ensure all team members are properly registered as Members
Keep your general email address updated for call summaries
Brief your team on how to identify Moovs calls through the caller ID
Regularly review call summaries to track communication patterns