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Understanding Moovs Communication
Understanding Moovs Communication
Amir Ghorbani avatar
Written by Amir Ghorbani
Updated over 3 weeks ago

What is Moovs Communication?

Moovs Communication is a powerful VOIP (Voice over Internet Protocol) system that provides your business with a dedicated phone number for both automated texting and voice calls. This system is designed to streamline your team's communication while maintaining professional standards.

How It Works

Your Dedicated Business Number

  • Each account receives a unique VOIP number

  • Use this number for both automated text messaging and voice calls

  • Present a consistent, professional point of contact for your customers

Inbound Call Handling

When someone calls your Moovs number:

  1. The system automatically forwards the call to all registered Members

  2. Each Member receives the call with the Moovs number as the caller ID

  3. This special caller ID helps your team instantly recognize it's a business call through Moovs

  4. Members can answer or decline based on their availability

Call Notifications and Records

After each call, the system automatically:

  • Sends a detailed call summary to your general email address

  • Includes the actual caller's phone number

  • Provides call duration and basic call metrics

  • Creates a record for future reference

Benefits of Moovs Call Forwarding

  • Clear Call Recognition: Team members can easily distinguish between personal and business calls

  • Team Accessibility: All members receive incoming calls simultaneously

  • No Missed Opportunities: Multiple team members available to answer increases response rate

  • Professional Appearance: Consistent business number for all communications

  • Automatic Documentation: Email summaries keep everyone informed of call activity

Best Practices

  • Ensure all team members are properly registered as Members

  • Keep your general email address updated for call summaries

  • Brief your team on how to identify Moovs calls through the caller ID

  • Regularly review call summaries to track communication patterns

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